Ozvis Pty Ltd provides Australian Immigration services subject to the following terms and conditions.

1. Definitions

"We", "our", "us", Ozvis.com.au or Ozvis Australian Visas & Immigration Law whall mean Ozvis Pty Ltd, whose principle place of business and address for service is 30 Bougainville St, Manuka, ACT 2603, and shall include all directors, employees, agents and sub-contractors of OZVIS.

"Client" or "you" or "your" means the individual visiting ozvis.com.au

"Personal Profile" means the information provided by the Client about the Client and, if applicable, about the Client¡¯s family and possible visa sponsor.

"Service" means one of Personalised Migration Services provided by OZVIS.

"Terms" means these terms and conditions.

"Working Day" means a day on which backs are open for business in Canberra Australia.

"Website" means www.ozvis.com.au

"Application" shall mean the provision of advice, preparation and submission of any documents, material or verbal statements howsoever transmitted to the intended recipient and made in respect of any immigration benefit or employment authorisation, including but not being limited to work permits, visas applications for leave to remain, reviews, occupations assessments, business plans, sponsorship approvals, petition approvals, landing rights, changes or adjustments of status, naturalisation and citizenship, which benefit or authorisation may be conferred by any government in the World.

"Fees" shall mean any sums due to us for services rendered plus any taxation or other government fee, levy or penalty applicable thereto, including but not being limited to GST.

2. Registration

Please be aware that to comply with Department of Immigration and Citizenship (DIAC) regulations, you are required to read the document titled "Migration Advice Professional Document" before viewing your results. A link to this document is provided in your Welcome to OZVIS pack.

The Client acknowledges that they have had access to and the opportunity to read this document in full prior to making any payment to OZVIS.

3. Engagement of OZVIS

You will be deemed to have engaged the services of OZVIS upon payment of the Service Fee.

OZVIS does not guarantee any outcome in relation to any visa application you may lodge in the future.

4. Gold Star Service

You will be deemed to have engaged the services of OZVIS upon payment of the Service Fee AND receipt of a signed Acceptance Form/Contract from you. Once the payment and signed Acceptance Form/Contract are received, a Registered Migration Agent will contact you to gather all the information needs to prepare and submit your visa application to DIAC on your behalf. This letter forms the entire agreement between yourself and OZVIS.

5. General Information

Immigration legislation and policy is subject to frequent change. Some of the changes are retrospective but most are not. All advice and work done by OZVIS is based on the legal and policy requirements which are applicable and publicly available at the time you engage our services. There are three scheduled times of the year during which DIAC legislation, policy and processing fees undergo significant amendment. That is the 1 March; 1 July and 1 November. However amendments can occur at any time.

There is sometimes a time lag between the date when legal and policy changes come into effect and the date when the text of these changes becomes publicaly available. OZVIS cannot be held responsible for any inaccuracy arising from changes to such legislation and policy which are not publicly available at the time the Service is provided or which may occur after the Service has been provided to the Client.

The Client is encouraged to seek additional guidance from one of our Registered Migration Agents and/or make independent enquiries before relying on the information provided as part of the Service.

We must point our that although we will use our best endeavours to ensure the success of the visa application, we cannot guarantee that it will be approved.

6. Services Provided by OZVIS

OZVIS will undertake the following responsibilities in assisting you with the immigration process.

You will be given:

1. A list of the requirements that you have to meet in order to be eligible to apply for the visa;
2. Advice on what essential steps and procedures you need to complete before your visa application is lodged;
3. Advice on what documents you need to supply
4. Advice regarding documents you may be requested to submit after the initial visa application has been submitted
5. Advice on how to handle an interview
6. Advice on English tests

7. Fees

A copy of the Fees can be found on ozvis.com.au

Please be aware that there are additional government related costs associated with the visa application process. This includes:

1. Police checks
2. Medical examinations
3. X-rays
4. English language tests (where applicable)

These charges may vary according to the relevant individual or authority in your home country, and are to be paid directly to these authorities.

The English Language Test used is the International English Language Testing System (IELTS) . We will advise you about this test and where it is to be taken, if it is necessary for the purposes of your visa application.

OZVIS will notify you when it is necessary to pay each respective fee, as directed by the authority or DIAC. You acknowledge that OZVIS will not be obliged to lodge the visa application until all relevant documentation requirements have been satisfied and you have paid the fees mentioned above.

8. OZVIS Disbursements

OZVIS may incur additional ¡®out of pocket¡¯ expenses on your behalf. Such sepenses include translation services, photocopying, telephone calls, courier, fax costs, postage costs and other sundry expenses. The cost of services that are provided by a third party will be charged to you at cost. These expenses are in addition to our professional fee. Our photocopying charges are AU$0.25 per page and fax charges are AU$1.00 per page.

OZVIS may ask you to pay for some of the expenses before they are incurred. OZVIS will not incur any ¡®out-of-pocket¡¯ expenses for any single item in excess of $50.00 without first seeking your approval.

9. Goods and Services Tax

All amounts paid by you within Australia are subject to a 10% Goods and Services Tax (GST). This amount is in addition to all fees displayed on the website or quoted by staff. Fees paid from outside Australia do not attract GST. There is no GST applicable to DIAC lodgement fees.

10. Responsibility of the Client

On entering the agreement with OZVIS you agree to:

1. Provide accurate authentic and complete information to OZVIS throughout the period of engagement;
2. Inform OZVIS if any of the information provided to OZVIS becomes inaccurate or incorrect;
3. Pay the fees and disbursements set out in part 8 above; and
4. Keep the terms and conditions of this letter confidential other than for the purposes of seeking legal or financial advice or if compelled by law to disclose its contents.

Failure to meet any of these terms may result in a weakened and ultimately unsuccessful Visa Application. OZVIS will not be obliged to refund fees if this occurs.

11. Information Provided by the Client

OZVIS will use and rely on information provided by the Client in the provision of the Service without having independently verified or assumed responsibility for the accuracy or completeness of such information. Accordingly, the information provided by the Client must be correct, including contact details such as e-mail, etc. If the information provided by the Client is not correct, the Service may not be accurate.

Any advice provided to you should not be used by a third party as each case is subject to different documentation and form completion requirements according to individual circumstances.

12 Variation

This agreement may be varied in writing by mutual agreement. All work performed for you by OZVIS and its employees and consultants will be accordance with the terms set out in this letter of engagement or any subsequent variation signed by both parties.

13. Code of Conduct

Under Australian law, any migration who provides advice within Australia must be registered with the Migration Agents Registration Authority (MARA). MARA is responsible for administering the Code of Conduct ("the Code"), which governs Migration Agents¡¯ behaviour in regards to such issues as character, competency, diligence and fairness.

Migration Agents are also required to provide a copy of the Information on the Regulation of the Migration Advice Profession ("the Brochure").

A copy of the Code and the Brochure can be found at ozvis.com.au

All migration agents are bound to provide their services in accordance with the Code.

OZVIS undertakes to:

1. Confirm you instructions in writing
2. Act in accordance with your instructions
3. Keep you fully and regularly informed in writing of the progress of your application;
4. Provide you with a copy of the Code upon request by you; and
5. Within a reasonable amount of time after your application is determined, inform you in writing of the outcome.

Please understand that registered migration agents are prohibited from making a statement, or encouraging the making of a statement , in support of an application under the Migration Act 1958 or the Migration Regulations 1994, which they know or believe to be misleading.

14. Client Notification Obligations

As your representative before DIAC. It is imperative that you or the visa applicant consult with your migration agent before communicating with DIAC or taking any action which may affect your immigration status or visa application. The types of events which could affect the application include:

1. Insolvency or bankruptcy
2. Change of address or other contact details;
3. Changes in your marital status, health, citizenship employment status; or
4. The incurring of civil or criminal liability by you or any accompanying family member.

Your health status and the health status of any accompanying family members are also relevant. All applicants for a visa must satisfy mandatory health requirements. If you or one family member fails to do so, all applicants for the visa will be refused even if all the other eligibility criteria have been satisfied.

It is essential that OZVIS be advised of any changes of address or contact details in a timely manner. Migration legislation deems a person to have received DIAC correspondence if it was sent to the last known address given to DIAC regardless of whether or not they have in fact received it. If a migration agent or legal representative is acting for you, you will be deemed to have received correspondence sent to the migration agent or legal representative, OZVIS will not be liable for any adverse consequences that may result from your failure to notify changes of address or contact details in a timely manner or to keep OZVIS informed of any change in your circumstances.

15. Period of Employment

It is difficult for OZVIS to predict the time taken to complete the Services outlined above. This will be dependent on the service purchased and speed with which information is received from the Client, as will as the time taken by the relevant Assessment Authority and DIAC to process the respective applications.

The period of engagement is considered to commence from the date that OZVIS receives payment for the requested service. The engagement ceases upon completion of the Services OR if the agreement is terminated earlier.

16. Termination

You may terminate this agreement at any time by giving OZVIS written notice. If you terminate the agreement, the date of termination is the date upon which written notice is received by OZVIS.

OZVIS may terminate this agreement by written notice if you breach any of the terms of the agreement. If OZVIS terminates the agreement, the date of termination is the date upon which it advises you of the termination.

If the agreement is terminated, OZVIS shall be entitled to fees incurred up to and until and including the date that the agreement ceases.

Please be aware that if you have paid for any of the completed stages than cease using the Services for any reason, there will be no entitlement to a refund if the relevant stage has been completed. You will also be liable to pay for any disbursements incurred on your behalf up to the date of termination.

17. Disputes of Complaints

A number of avenues are available if a dispute or complaint arises between you and OZVIS in relation to the provision of services under this agreement.

If you have any queries or concerns about our costs or provision of services, please discuss these with your migration agent as soon as they arise. If you are not satisfied with any action taken by OZVIS to resolve your query or remedy your concern t, then you are entitled to refer the matter to the Migration Agents Registration Authority, PO Box Q1551 QVB NSW 1230 Australia )Tel+61 2 9211 4744).

18. Severance

In the event that any of the terms of this letter are, or become invalid, illegal or unenforceable, the remaining terms shall endure unaffected.

19. Governing Law

Validity, interpretation and performance of the agreement created by your acceptance of this letter shall be governed by the laws of the ACT and the [arties submit to the exclusive jurisdiction of the courts of the ACT and courts competent to hear appeals from there.

20. Documentation Policy

When we have completed your matter, it is our practice to return all of your original documents. Any other documentation on your file to which you may be entitled ¨C such as copies of your application, submission(s) and our correspondence with you and third parties ("your documents") ¨C will be kept by us for at least two (2) years after work has been completed on your matter ("the document retention deadline"). You may request a copy of your documents at any stage before the documentation retention deadline.

If you request that a copy of your documents be sent to you or another person before the documentation deadline, OZVIS will send these to you subject to your advance payment of our fees to cover photocopying and postage costs. Please note that our obligation to retain your documents concludes once we have sent them to you.

If you do not request that a copy of your documents be sent to you or another person before the document retention deadline, OZVIS reserves the right to destroy your documents after the document retention deadline, unless we receive written instructions from you requesting that we continue to store your documents for a further period of up to five (5) years. Your documents can be retained for for up to five (5) more years after the document retention deadline, but a storage fee of at least $500.00 will be charged. The storage fee must be paid in advance at the time you request that the documents be stored for a further five(5) years after the document retention deadline.