Privacy Policy

1 Collection of your personal information

Key points

• Your privacy is important to us. We want to be transparent with you about how we capture, store and use information.
  • • If you wish to be removed from our mailing list, please contact our Support Team support@ozvis.com.au
  • 2 What personal information we collect

    As part of your visa application, you and your dependents over the age of 18 are required to complete a FORM 80 and Information required for your visa application including third parties (i.e. sponsors).

    3How we use personal information

    We use the personal information you provide to us for the purpose for which it was provided to us, for other related purposes or as permitted or required by law.

    4 How you can opt-out of direct marketing

    When we send you marketing materials (whether by post, email or telephone), we aim to provide you with an opportunity to opt-out (unsubscribe) to future communications.

    By electing not to opt-out, we will assume we have your implied consent to receive similar communications in the future.

    If you wish to opt-out, please email supportr@ozvis.com.au or call 0402 791 206
    5 When we can disclose personal information

    We will only disclose your personal information for the purposes for which it was initially collected, for other directly related purposes or purposes to which you otherwise consent.

    Strict confidentiality agreements are in place with our service providers and external agencies who may process data on our behalf. We use third parties who provide services on our behalf, such as mail, database, telephone, IT, audit, professional advice, payment processing and research services. Before disclosing your personal information to an overseas-based third party, we will take all reasonable steps to ensure that the recipient will not breach the Australian Privacy Principles

    Other than as stated above, we will we not share your personal information. However, it is possible, though unlikely, that we might be forced to disclose personal information in response to legal processes or when we believe in good faith that the law requires it, for example, in response to a court order, subpoena or a law enforcement agency's request.

    6 How we protect data security

    The Code of Conduct is attached to your Migration Agreement.

    We comply with industry standards to ensure your personal information is protected from misuse, loss, interference and unauthorised access, modification or disclosure. For example, whenever we ask for your financial details online, we use security-encrypted response forms.

    Unfortunately, despite all these measures, no data transmission over the internet can be guaranteed to be 100% secure.

    7 How our website uses cookies and other technologies

    The www.ozvis.com.au website and our social media platforms may use cookies and tracking technologies. These provide non-personal statistical information about visits to the site, the route taken through the pages and other general information. We use this information to help us understand more about how our site is used so we can continually improve user experience. This information is not linked to any personally identifiable details. You have the ability to accept or decline cookies by modifying the settings in your browser.

    8 How to make a complaint

    If you wish to make a complaint about a breach of this privacy policy or the privacy principles of the Privacy Act 1988, you can contact us using the contact details below. You will need to provide us with sufficient details regarding your complaint as well as any supporting evidence and/or information.

    We will refer your complaint to our Privacy Focal Point who will investigate the issue and determine the steps that we will undertake to resolve your complaint. We will contact you if we require any additional information from you. We will notify you in writing of the outcome of the investigation.

    9 How we revise our policies

    We may revise our Privacy Policy from time to time. Please review this Privacy Policy periodically for changes and we will notify you by putting a notice on our website.

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